Refund Policy

1. Easy Returns

In the event that you are not 100% satisfied with your purchase, we accept returns (FINAL SALE items excluded)

We accept returns on orders when we are contacted within 15 business days of the date your order was delivered. 

To qualify for a return:

• Items must be unworn, unwashed, and unused
• Original packaging and tags must be included
• Items must be free of odors, stains, lint, pet hair, or visible wear
• Proof of purchase is required

Because items are worn close to the skin, we cannot accept items that have been worn or tried on outside of protective packaging. This helps us maintain hygiene standards for all customers.

2. Quick & Simple Return Process

To start a return:

Email us at yolosock.com@gmail.com
Include:

• Your order number
• The item(s) you’d like to return
• Reason for return

If approved, we’ll send you return instructions.

For faster processing during busy seasons, returns must be requested before sending items back.

3. Refunds

Once your return arrives and passes inspection:

• Refunds are issued to your original payment method
• Please allow 5–10 business days for your bank to process it

Original shipping fees are non-refundable unless we made an error.

If returned items show signs of wear or damage, we may:

• Decline the return, or
• Issue a partial refund based on condition

4. Restocking Fee

To keep our pricing competitive and sustainable, approved returns may incur a restocking fee equal to 10% of the total purchase price. This amount will be deducted from your refund. Original outbound shipping charges are non-refundable.

This helps cover:

• Inspection and quality control
• Repackaging
• Payment processing fees

We do not charge restocking fees for:

• Damaged items
• Defective products
• Incorrect items sent by us

Our goal is fairness — not penalties.

5. Damaged or Incorrect Orders

If we made a mistake, we’ll fix it.

Please contact us within 7 days of delivery with:

• Your order number
• Clear photos of the issue

If confirmed, we will:

• Replace the item, or
• Issue a full refund
• Provide a prepaid return label if needed

   

6. Exchanges

We currently process exchanges only for defective or damaged items.

If you ordered the wrong size or style, we recommend placing a new order and returning the original (if eligible). This ensures you receive your new pair as quickly as possible.

7. Return Shipping

Customers are responsible for return shipping unless the item was damaged, defective, or incorrect.

We recommend using a trackable shipping service. We are not responsible for lost return shipments.

8. Protection Against Abuse

To maintain fairness for all customers:

• Excessive returns may be reviewed.
• Returns that do not meet eligibility requirements may be declined.
• Accounts exhibiting unusual return activity may be restricted.

We reserve the right to refuse returns that do not comply with this policy.

9. Delivery Issues

If your package shows as delivered but you cannot locate it:

• Check with neighbors or household members
• Contact the shipping carrier
• Reach out to us for assistance

While we are not responsible for packages marked as delivered by the carrier, we will always try to help guide you toward a resolution.

10. We’re Here to Help

Questions? Concerns? Need help choosing the right pair next time?

Email: info@yolosock.com
Business Hours: Monday ~ Friday / 9am~6pm EST

We appreciate you choosing YOLOSOCK.COM  LLC  and trusting us with your comfort.