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1. Shipping Coverage Style
YOLOSOCK.COM LLC currently ship to all 50 United States, including Alaska and Hawaii.
At this time, we do not ship internationally.
2. Order Processing Time (Before Shipment) Style
All orders are processed within same business day after payment is successfully received.
- Orders are processed Monday through Friday, excluding federal holidays.
- Orders placed after 5:00 PM EST will be processed the next business day.
- During high-volume periods (sales, holidays, product launches), processing times may extend to 2–3 business days.
You will receive a confirmation email once your order has shipped.
Processing time is separate from shipping time.
3. Shipping Methods & Delivery Time (After Shipment) Style
Delivery time begins once your order has shipped.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Express Shipping: 1–2 business days
Delivery times are estimates only and are not guaranteed unless otherwise stated at checkout.
Shipping costs are calculated and displayed at checkout.
4. Shipping CarriersStyle
We ship using reputable national carriers such as USPS and UPS. Carrier selection is determined based on your location and the shipping method chosen at checkout.
Once your order is shipped, you will receive tracking information via email.
5. Delays Outside Our ControlStyle
While we do our best to ensure timely delivery, we are not responsible for delays caused by:
- Weather conditions
- Carrier service interruptions
- Natural disasters
- Incorrect shipping information provided by the customer
- High-volume shipping periods
- Events beyond our reasonable control
Shipping time estimates are not guarantees of delivery dates.
6. Lost, Stolen, or Marked-as-Delivered Packages Style
Once an order has been shipped and marked as “Delivered” by the carrier, responsibility for the package transfers to the customer.
LOST ORDERS
- An order is considered lost if tracking never confirms package status as “Delivered”
- If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of shipping days, then orders may be considered lost and a claim will need to be made
How many days following the last tracking update should I file my claim?
- Domestic orders – 10 days
Please be sure to check out the filing timing and requirements.
STOLEN ORDERS
An order is considered stolen if tracking confirms package status as ‘Delivered’, but not received
Wait 7 days from the day your package status was marked ‘Delivered’ before reaching our and filing your claim.
CLAIMS FOR STOLEN ORDERS WILL ONLY BE CONSIDERED IF DELIVERY GUARANTEE WAS PURCHASED AT THE TIME OF CHECKOUT.
YOLOSOCK.COM LLC WILL NOT BE RESPONSIBLE FOR ANY CLAIMS FOR STOLEN PRODUCT NOT COVERED BY THE DELIVERY GUARANTEE.
For orders over $100, a police report to be filed for your claim to be processed. Proof of police report will be required.
DAMAGED ORDERS
If your item arrives damaged, unusable, or in an unacceptable condition, a claim will need to be filed immediately provided that Delivery Guarantee was purchased at the time of checkout.
Send an e-mail to yolosock.com@gmail.com and include a photo reference of the damaged item.
7. Incorrect or Undeliverable Addresses Style
CHANGING SHIPPING ADDRESS
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
Customers are responsible for providing accurate shipping information at checkout
If a package is returned to us due to an incorrect or incomplete address:
- The customer will be responsible for reshipping fees.
- Original shipping fees are non-refundable.
YOLOSOCK.COM LLC will not be responsible for orders sent to the incorrect delivery address provided by the customer.
A restocking fee equal to 10% of the total purchase price will be deducted from the refund amount. Original outbound shipping charges are non-refundable.
If you notice an address error, please contact us immediately at yolosock.com@gmail.com.
We cannot guarantee address changes once an order has been processed.
8. Holiday & Peak Season Shipping Notice Style
During high-volume periods, including but not limited to:
- Black Friday
- Cyber Monday
- Christmas and holiday season
- Major promotional events
Processing and delivery times may be extended.
Carriers may also experience delays beyond our control.
We recommend placing orders early during peak seasons. Estimated delivery dates are not guaranteed during holiday periods.
Any temporary changes to processing times will be posted on our website.
9. Shipping Rate Changes Style
Shipping rates are subject to change without notice due to carrier rate adjustments or fuel surcharges.
The shipping rate shown at checkout at the time of purchase is the rate you will pay.
10. Contact Information Style
If you have any questions about your shipment, please contact us:
Email: info@yolosock.com
Business Hours: Monday ~ Friday / 9am~6pm EST
We are happy to help.
